Here are some interesting findings on the preferences of healthcare consumers when asked about their preferred mode of communication with their care team.
•95% of texting patients feel more connected to their provider
•Text messages feel personal
•Texts motivate people to act
•85% prefer text over phone, email, or portal
Who would have thought that SMS, such an ancient technology, would still be this popular today.
source: How Text Messaging Meets Expectations of Healthcare Consumers