We just closed out three months of data on our post-discharge program with one of our clients.

30-day readmissions: 13% → 8%.

That’s a 39% reduction in a single quarter.

The credit belongs to the client’s clinical management team – they trusted a new retail-inspired model of outreach, and their patients are the ones going home and staying home. Our AI-guided Front Desk nurses just made sure no one fell through the cracks after discharge.

Here’s the standard we hold ourselves to at Twig Health: we’re not in the business of moving the needle. We’re in the business of changing the scale.

If a program of ours delivered a 10% improvement, we wouldn’t celebrate – we’d take it as a sign we hadn’t yet brought the full weight of our retail-inspired, AI-driven Front Desk to the problem.

Three months is early, and we’re measuring everything as we go. But this is the nth time we’ve seen outcomes shift at this magnitude.

If readmissions sit on your quality dashboard. we’d love to compare notes.

#HealthPlans #MedicareAdvantage #Readmissions #CareManagement #ValueBasedCare