At Twig Health we hold weekly meetings with each of our clients.

📊 To keep ourselves honest, we start with a brief deck called “performance review”. We go over each of the KPIs we jointly defined, and then add some flavor by sharing good and bad interactions we had with members.

We then dive into a discussion that leads to further optimizations. for example:
💬 how to improve outreach texts to improve conversion
😡 –> 😍 service recovery protocols for an abrazed member

Most of the time we meet or surpass expectations. Sometimes we fall short, and that always stings.

⚡ Sometimes, we just rock it out of the park. Today was one of those days, with three extremely happy health plan leaders extolling our service, out-of-the-box thinking and quick turn around times on urgent requests.

🚀 I’m extremely proud of our team – both on the service side and on the tech side. Our vision of harnessing AI to scale empathy has become a reality. Our nurses and medical assistants are outreaching, engaging, and activating members at a pace that was until recently unheard of. And this is just the beginning…