We are excited to share that during the last few months of 2024, Twig Health partnered with Community Health Options, Maine’s member-led health insurer, on a highly successful pilot to optimize their diabetes quality program.
Through Twig’s Front Desk Service, we combined cutting-edge AI with the human touch of our remote nurse team to help Community Health Options’ members diagnosed with diabetes to stay on track with their A1C monitoring.
The pilot results speak for themselves:
✅ 49% of members engaged (within 5 weeks)
✅ 25% of members activated (A1C testing before end of year)
These outcomes highlight Twig’s ability to rapidly and effectively close care gaps, while making healthcare more engaging and personal.
Partnering with forward-thinking organizations like Community Health Options reaffirms why we built Twig: to blend AI technology with human empathy, creating a retail-like experience that strengthens relationships and improves care outcomes.
Thanks to Lori Tishler, MD, Chief Medical Officer at Community Health Options for her vision and leadership. We look forward to continued collaboration in 2025.
Stay tuned as we share more results from more collaborations.
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