SMS texting. This simple, accessible technology can revolutionize the way patients engage with their healthcare providers, making care coordination more manageable and less time-consuming.


The healthcare industry is facing a significant challenge: care coordination. A recent poll from the American Academy of Physician Associates (AAPA) revealed that patients spend up to eight hours every month on care coordination and healthcare navigation. This burden is overwhelming for many, with 65 percent of respondents describing the process as “overwhelming” and “time-consuming.” This percentage increases to 76 percent among young adults aged 18 to 34.

SMS Texting to the rescue!

Benefits of SMS Texting for Care Coordination

Streamlining Healthcare Processes

SMS texting can streamline healthcare processes by providing a direct line of communication between patients and their healthcare providers. This can reduce the time patients spend on care coordination, freeing them up to focus on their health and wellbeing.

Improved Communication Between Providers and Patients

SMS texting allows for real-time communication between patients and providers. This can help to ensure that patients are fully informed about their care and can ask questions or voice concerns as they arise.

Increased Patient Engagement

By making communication easier and more convenient, SMS texting can increase patient engagement. Patients who feel connected to their healthcare providers are more likely to be proactive in managing their health and adhering to treatment plans.

Enhanced Patient Experience

SMS texting can enhance the patient experience by reducing the burden of care coordination. By making it easier for patients to communicate with their healthcare providers, SMS texting can help to alleviate the stress and confusion that can often accompany healthcare navigation.

SMS Texting as a Healthcare Communication Tools

SMS texting improves care coordination, full stop. Texting provides a simple, accessible communication tool that can be used to send appointment reminders, health tips, and other important information directly to patients’ mobile devices.

Real-World Examples of SMS Texting Success Stories

There are numerous examples of healthcare providers who have successfully implemented SMS texting to improve care coordination and patient engagement. Companies like Twig Health provide outsourced solutions for payors and providers, a front desk of nurses to text with members and patients. These success stories highlight the potential of this simple technology to revolutionize healthcare communication and improve the patient experience.

How to Implement SMS Texting into Your Healthcare Practice

Implementing SMS texting into your healthcare practice is a straightforward process. The first step is to choose a reliable partner that meets your needs. Twig Health provides a turnkey solution – a concierge team of nurses texting with your patients on your behalf. This means no additional tech to your IT stack, no need to train staff, and no confusion for your patients.

Once you have chosen a service, you can begin integrating it into your existing systems and processes. It’s also important to train your staff on how to use the new technology and to educate your patients about the benefits of SMS texting.

Conclusion: Texting improves care coordination and

SMS texting offers a simple, accessible solution to the problem of care coordination. By streamlining healthcare processes, improving communication between providers and patients, and increasing patient engagement, SMS texting can enhance the patient experience and reduce the burden of care coordination. It’s time for healthcare providers to consider implementing SMS texting into their practices for improved care coordination and patient experience.