Win at
Care & Quality Management
Supercharge your CM, QM, and UM programs with Twig's AI-guided, retail-inspired service. Maximize incentives, boost ratings, optimize care, and elevate engagement now.
See it in action
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About Us
Twig extends your team, serving as a front-desk for success
Twig's remote nurses, copiloted by AI, forge trusting relationships via SMS texting and calls, transitioning CM and QM from discrete touchpoints to continuous collaboration. As a turnkey service, Twig offers immediate frictionless optimization of all your programs.
Concierge Team
An experienced concierge team trained in delivering a high-touch member experience, driven by data and powered by AI and automation.
CRM Platform
A white label CRM platform that provides member digital engagement and administrative command & control.
AI & Machine Learning
Advanced AI and machine learning engine powers the concierge team, providing actionable insights, efficiency, optimization & reporting.
How It Works
Smart Tech + Human Touch = Relationship-Based Care Management
Twig's remote nursing team utilizes our proprietary technology platform which includes an AI framework and CRM solution built on Azure Cloud. Twig nurses accompany people along their health journey, whether member activation, post-acute care patient recovery, or a chronic-care patient.
Connect
Relationship building and digital-first onboarding
Activate
Launch of care management initiatives cycle
Support
Reminders, follow up, and interventions
Outcomes
Proven results across health plans
The Twig solution serves as an extension of a payor's care management team, providing front-line digital care delivered with a personal touch.
Engagement rate (from 35%) in a Medicaid home care rehospitalization prevention program
Increase in medication refills for a Medicaid HIV MTM population
Reduction in hospitalizations through continuous care coordination
Participation in A1C diabetes management program within 6 weeks
Grow revenue
Offer your loyal, engaged patients additional services (eg. PCP selection)
Reduce expenses
Reduce unplanned hospitalizations, while improving overall quality of care
Increase incentives
Increase STAR, HEDIS, HCC ratings and increase incentives
Reduce care team burnout
Extend your care team with Twig's remote nurses, and enable your care team to practice at top of license
"Our numbers were the best in the last few years. It was great collaborative work… Very excited to work with you again…"
Channels
Meet members where they are
SMS & Text
Reach members instantly with personalized text messages and reminders.
Phone Calls
Live care coordinators build trust through warm, human conversations.
AI-Assisted
Smart automation handles routine tasks so coordinators focus on what matters.
Compliance
TCPA, HIPAA & Regulatory Compliant Digital Engagement
Designed for HIPAA-covered, non-marketing healthcare communication. Twig operates on behalf of clients as a white-label authorized business associate.
Flexible Compliance Models
Support for implied consent and opt-in authorization management tailored to your program's requirements.
Real-Time Opt-Out Processing
Members can opt out at any time with immediate processing — no delays, no friction.
Consent Tracking & Audit-Ready Documentation
Every consent event is logged and timestamped, providing complete audit trails for regulatory review.
Ongoing Compliance Monitoring
Includes staff training and continuous compliance monitoring to keep your programs aligned with evolving regulations.
Trusted & Compliant
SOC 2 Certified
HIPAA CompliantFAQ
Frequently Asked Questions
Is it legal to send text messages to patients?
Yes. Twig's messaging is classified as HIPAA-covered, non-marketing healthcare communication — not promotional messaging. We operate as your authorized business associate under a BAA, with flexible compliance models including implied consent and opt-in authorization management. Every message includes real-time opt-out processing and full consent tracking with audit-ready documentation.
Is Twig HIPAA compliant?
Absolutely. Twig is a HIPAA-compliant business associate. Our platform is built on Azure Cloud with enterprise-grade security, encryption at rest and in transit, and strict access controls. We sign a BAA with every client and maintain ongoing compliance monitoring.
Do we need to integrate Twig with our existing systems?
No. Twig requires little to no technical integration. We work alongside your existing care team using your preferred communication channels. There's no software to install, no portals for members to log into, and no staff training required. Think of us as an instant force multiplier for your care management team.
How long does it take to get started?
Twig can launch new programs in weeks, not months. Because we don't require complex technical integrations, onboarding is fast and straightforward. We handle the setup, staff our own licensed nursing team, and start engaging your members quickly.
Will members know they're talking to Twig?
No. Twig operates as a white-label service — we represent your brand in every interaction. Members experience seamless, personalized communication that feels like it's coming directly from your organization.
How does Twig use AI? Is it safe?
Twig uses a Human-in-the-Loop (HITL) AI copilot framework. AI assists our nurses with response suggestions, insights, and workflow summaries, but a human nurse always reviews and clicks "send" on every message. There are no autonomous AI conversations with patients — we blend AI efficiency with human clinical oversight to guarantee empathy, safety, and trust.
What populations does Twig work with?
Twig is especially impactful for Medicaid, Medicare, dual-eligible, and hard-to-reach populations including rural communities. Our retail-inspired, high-touch approach achieves up to 10x higher member activation rates compared to traditional outreach methods.
How much does Twig cost?
Pricing is tailored to your organization's size, population, and program needs. Contact us to discuss a plan that fits your goals and budget.
Get Started
Learn how you can optimize care management for your organization
Tell us about your needs and we'll show you how Twig can help.