Which is Better for Patient Engagement: Texting or Phone Calls?
👉 In healthcare, a phone call is always more effective than a text for patient engagement! 👈 No. It’s the…
Win at
Care & Quality Management
Supercharge your CM, QM, and UM programs with Twig’s AI-guided, retail-inspired service.
Maximize incentives, boost ratings, optimize care, and elevate engagement now.
Twig extends your team, serving as a front-desk for success
Twig’s remote nurses, copiloted by AI, forge trusting relationships via SMS texting and calls, transitioning CM and QM from discrete touchpoints to continuous collaboration.
As a turnkey service, Twig offers immediate frictionless optimization of all your programs.
Care Management, Redesigned
Our Partners
10 x
increase in patient engagement
4 x
improvement in outcomes
90
net promoter score (NPS)
How it works
Twig’s remote nursing team utilizes our proprietary technology platform which includes an AI framework and CRM solution built on Azure Cloud.
Twig nurses accompany people along their health journey, whether member activation, post-acute care patient recovery, or a chronic-care patient.
-
Connect
Relationship
building
and digital-first onboarding -
Activate
Launch of care management initiatives cycle
-
Support
Reminders, follow up, and interventions
SMART TECH + HUMAN TOUCH = RELATIONSHIP-BASED CARE MANAGEMENT
The Twig solution serves as an extension of a payor’s care management team, providing front-line digital care delivered with a personal touch.
Grow revenue
Offer your loyal, engaged patients additional services (eg. PCP selection)
Reduce expenses
Reduce unplanned hospitalizations, while improving overall quality of care
Increase incentives
Increase STAR, HEDIS, HCC ratings and increase incentives
Reduce care team burnout
Extend your care team with Twig's remote nurses, and enable your care team to practice at top of license
CARE MANAGEMENT AS A SERVICE With Twig, you get:
An experienced concierge team trained in delivering a high-touch member experience, driven by data and powered by AI and automation.
A white label CRM platform that provides member digital engagement and administrative command & control.
Advanced AI and machine learning engine powers the concierge team, providing actionable insights, efficiency, optimization & reporting.
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