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Care Management, Redesigned

Twig’s remote nurses, copiloted by AI, forge supportive relationships via SMS texting, transitioning care management from discrete touchpoints to continuous collaboration.

Twig extends your clinical team, serving as a front-desk for care success.

As a turnkey service, Twig offers effortless optimization of your quality and care management initiatives, with no tech integration or staff training required.

10 x increase in patient engagement
4 x improvement in outcomes
90 net promoter score (NPS)

How it works

Twig’s remote nursing team utilizes our proprietary technology platform which includes an AI framework and CRM solution built on Salesforce HealthCloud.

Twig nurses accompany people along their health journey, whether member activation, post-acute care patient recovery, or a chronic-care customer.

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Our nurses



    and digital-first onboarding



    Launch of care management initiatives cycle



    Reminders, follow up, and interventions


The Twig solution serves as an extension of a payor’s care management team, providing front-line digital care delivered with a personal touch.

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Grow revenue

Offer your loyal, engaged patients additional services (eg. PCP selection)

Reduce expenses

Reduce unplanned hospitalizations, while improving overall quality of care

Increase incentives

Increase STAR, HEDIS, HCC ratings and increase incentives

Reduce care team burnout

Extend your care team with Twig's remote nurses, and enable your care team to practice at top of license


An experienced concierge team trained in delivering a high-touch member experience, driven by data and powered by AI and automation.

A white label CRM platform that provides member digital engagement and administrative command & control.

Advanced AI and machine learning engine powers the concierge team, providing actionable insights, efficiency, optimization & reporting.

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You're like my surgery guardian angel! Seriously, thanks a million for all your support and love. You're the coolest nurse ever!

Chris, Double bypass

I couldn't have asked for a better cheerleader during my orthopedic recovery. Your positive energy and constant support have made a world of difference. Thank you

Donna, Knee replacement

Thank you for your good wishes. It's been very unique texting back and forth with you-someone whom I've never met or even spoken to.

Meredith, Home care

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Learn how you can optimize care management for your organization