Dr. Andrew Wickline Pre/Post Surgery Program Announcement (Powered by Mend/Twig)
Dr. Wickline post on Facebook – April 24th, 2022 Hello to all my past, present, and future patients. It has…
CONCIERGE CARE MANAGEMENT
MADE SIMPLE
Twig Health provides relationship-driven
Care Management as a Service, combining
smart tech and a frontline team for a
high-impact solution built to scale
Delivering an AI-Enabled
Care Management Solution
We provide payors and value-based care providers with a comprehensive, digital-first care management solution to optimize their offerings at scale. Through our unique solution, combining an advanced AI platform with a professional frontline team, organizations can easily extend their care management initiatives to a digital-first, relationship-based service.
SMART TECH + HUMAN TOUCH =
RELATIONSHIP-BASED CARE MANAGEMENT
The Twig solution serves as an extension of a payor’s care management team, providing front-line digital care delivered with a personal touch.
HUMAN TOUCH
We bring Customer Success CRM methodologies from the tech world to healthcare, for improved business results. The Twig Health front-line team is trained to provide the highest level of customer service.
Guided by the Twig Health CRM technology, the team delivers high touch, omnichannel support that is relationship-based. Our collaboration paradigm drives a fundamental change in Care Management dynamics and results.
SMART TECH
The advanced platform offers a new breed of CRM and AI intelligence technologies for Care Management. Our CRM is built using the latest Customer Success methodologies to offer a unique, high-touch collaborative member experience.
Our innovative collaboration model, powered by AI and machine learning, provides a unified 360° view of member activity, allowing providers to easily manage, prioritize, and personalize their digital care.
Expand care management initiatives painlessly
Gain a painless digital extension for the care management team, with limitless growth opportunities
Accelerate MLR optimization
Reduce medical expenses, while improving overall quality of care
Improve quality measured and increase incentives
Raise STAR, HEDIS, HCC ratings and increase incentives
Redefine your member experience and support
Care for your members with the best digital-first, customer experience approach
AI-Guided
Behavioral Model
The platform offers an integrated CRM and proprietary AI framework built on top of Salesforce HealthCloud. The innovative AI-guided model is designed to support the member journey, based on collaboration. The journey is influenced by best practices deployed in other industries and includes relationship building and digital onboarding steps (Digital IQ™), focusing on a delightful high-touch member experience.
The Twig behavioral model includes:
-
Greet
Relationship
building
and digital-first onboarding -
Activate
Launch of care management initiatives cycle
-
Support
Reminders, follow up, and interventions
23 %
actively engaged with Twig front-line team
87 %
participation across channels
6X X
efficiency vs.
traditional call centers
traditional call centers
CARE MANAGEMENT AS A SERVICE With Twig, you get:
An experienced concierge team trained in delivering a high-touch member experience, driven by data and powered by AI and automation.
A white label CRM platform that provides member digital engagement and administrative command & control.
Advanced AI and machine learning engine powers the concierge team, providing actionable insights, efficiency, optimization & reporting.
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