Vendor or Partner?
In healthcare, that’s not just semantics. It is strategy. I never liked having Twig Health described as a vendor. Vendors…
Win at
Care & Quality Management
Supercharge your CM, QM, and UM programs with Twig’s AI-guided, retail-inspired service.
Maximize incentives, boost ratings, optimize care, and elevate engagement now.
Twig extends your team, serving as a front-desk for success
Twig’s remote nurses, copiloted by AI, forge trusting relationships via SMS texting and calls, transitioning CM and QM from discrete touchpoints to continuous collaboration.
As a turnkey service, Twig offers immediate frictionless optimization of all your programs.
Care Management, Redesigned
Our Partners
Clover Health
EmblemHealth
Molina Healthcare
Community Care Plan
10 x
increase in patient engagement
4 x
improvement in outcomes
90
net promoter score (NPS)
How it works
Twig’s remote nursing team utilizes our proprietary technology platform which includes an AI framework and CRM solution built on Azure Cloud.
Twig nurses accompany people along their health journey, whether member activation, post-acute care patient recovery, or a chronic-care patient.
-
Connect
Relationship
building
and digital-first onboarding -
Activate
Launch of care management initiatives cycle
-
Support
Reminders, follow up, and interventions
SMART TECH + HUMAN TOUCH = RELATIONSHIP-BASED CARE MANAGEMENT
The Twig solution serves as an extension of a payor’s care management team, providing front-line digital care delivered with a personal touch.
Grow revenue
Offer your loyal, engaged patients additional services (eg. PCP selection)
Reduce expenses
Reduce unplanned hospitalizations, while improving overall quality of care
Increase incentives
Increase STAR, HEDIS, HCC ratings and increase incentives
Reduce care team burnout
Extend your care team with Twig's remote nurses, and enable your care team to practice at top of license
CARE MANAGEMENT AS A SERVICE With Twig, you get:
An experienced concierge team trained in delivering a high-touch member experience, driven by data and powered by AI and automation.
A white label CRM platform that provides member digital engagement and administrative command & control.
Advanced AI and machine learning engine powers the concierge team, providing actionable insights, efficiency, optimization & reporting.
Latest Articles
What Actually Drives Long-Term Viability of MA plans
In the latest session of Eric Glazer’s Bright Spots in Healthcare webinars (one of my favorites), “MA Strategy Session: What…
Twig and SUNY Downstate case study – 940% increase in Healthfirst VBC performance
Since 2025, SUNY Downstate is partnering with Healthfirst and Twig Health to close gaps in value-based care and post-discharge member…
