Improve outcomes at scale with the Front Desk by Twig Health. We bring a concierge approach to the last mile of care: AI-powered and nurse-led, we build relationships that activate members and patients, close care gaps, and lead your programs to breakout results.
Live in days. No integration required.
Trusted by
Named one of Digital Health New York's top 10 companies to watch in 2026
Health plans and health systems already know which members and patients need a visit, a screening or a refill. The list is rarely the problem; getting each person to say yes is. The Front Desk owns that step. An AI-directed, nurse-led team reaches people where they are and builds an ongoing relationship with each member or patient, so the next outreach comes from someone they already know and trust. We stay with each person until the action is complete, and we report every completed intervention back to you, under your brand.
Health plan or health system
Optimize clinical ops
AI, overseen by nurses
Remote nurses and engagement specialists
Twig platform
In their language
Optimize engagement and impact
One Front Desk for both: AI, overseen by human nurses who often make the call themselves.
At a Medicare Advantage plan, post-hospitalization engagement rose from 35% to 75% and home-visit acceptance from 25% to 48%.
Members · CM/QM/UM · Stars · HEDIS
At an academic medical center, the Front Desk completed 3,000+ VBC interventions, and Medicaid and Medicare ratings each rose one star.
Patients · VBC contracts · Quality incentives · Readmissions
Our remote nurses work on Twig's own platform: AI and a CRM built on Microsoft Azure. They oversee the AI and stay with each person from activation through post-acute recovery and chronic-care support.
Relationship building and digital-first onboarding
Care management program launch
Reminders, follow-up and interventions
What programs see when the Front Desk runs the follow-through under their own brand.
Engagement, up from 35%, in a Medicare Advantage plan's post-hospitalization program
Increase in medication refills for a Medicaid HIV MTM population
Reduction in hospitalizations through continuous follow-up
Participation in an A1C diabetes management program within 6 weeks
Offer engaged members and patients more services, like PCP selection.
Cut unplanned hospitalizations and improve quality of care.
Lift Stars, HEDIS and HCC performance, and the incentives tied to them.
Twig's remote nurses extend your team, so your clinicians work at the top of their license.
"Our numbers were the best in the last few years. It was great collaborative work… Very excited to work with you again…"
Text, AI voice and live calls in English, Spanish and other languages. All under your brand, all in one record.
Two-way texts that open the relationship and handle reminders, confirmations and quick questions.
AI voice calls handle reminders and scheduling on approved scripts. Every escalation goes to a nurse.
Nurses and engagement specialists take the clinical, sensitive and off-script conversations.
2026 has squeezed every line of business. Medicaid, Medicare, and ACA each took a hit, and the pressure is coming from more directions than any one article can cover. Ryan Peterson's read at Upward Growth is the best summary of what plans are absorbing right now: https://www.healthplanweekly.com/p/e
Yesterday’s Digital Health New York Summit was a reminder of why New York has become such an important center for digital health innovation.Kudos to DHNY for continuing to build something our local industry needs: a real community where healthcare leaders, entrepreneurs, investors, and innovators ca
As a musician, losing Dolly Parton, especially in the same week we lost ZZ Top drummer Frank Beard, makes me reflect on what remains after the music stops.As someone who has spent much of my life in healthcare and technology, I think Dolly’s legacy carries an unexpected lesson for the AI era.We talk
For HIPAA-covered, non-marketing healthcare communication. Twig works on your behalf as a white-label, authorized business associate.
Implied consent and opt-in authorization management, tailored to your program.
People can opt out at any time, effective immediately.
Every consent event is logged and timestamped, for a complete audit trail.
Staff training and continuous monitoring keep your programs aligned with evolving regulations.
Trusted and compliant
SOC 2 Certified
HIPAA CompliantYes. Twig's messages are HIPAA-covered, non-marketing healthcare communication, not promotions. We act as your authorized business associate under a BAA and support both implied consent and opt-in authorization. Every message allows real-time opt-out, and every consent event is logged for audit.
Yes. Twig is a HIPAA-compliant business associate. Our platform runs on Microsoft Azure with enterprise-grade security, encryption at rest and in transit, and strict access controls. We sign a BAA with every client and monitor compliance continuously.
No. Twig needs little to no technical integration. We work alongside your care team through the channels you already use. No software to install, no portal for members or patients, no staff training.
A pilot goes live in days, a full program in 2–3 weeks. With no integration to wait on, we handle setup, bring the Front Desk team and start reaching your members or patients right away.
Registered nurses and engagement specialists, matched to the task. Nurses oversee the AI, often make the call themselves and handle the clinical conversations; trained specialists handle scheduling, reminders and enrollment.
No. Twig is white-label: every conversation comes from your organization, under your brand.
AI directs the work: it decides who to reach first, suggests the next best message and runs set tasks, such as reminders, scheduling and AI voice calls, on approved scripts. A nurse reviews and sends every text message. Anything clinical, sensitive or off-script goes to a nurse, and a nurse oversees every program.
Yes. Health systems use the Front Desk for post-discharge follow-up, value-based care incentives and no-show reduction.
Medicare Advantage, Medicaid, D-SNP and ACA plans.
Twig is especially effective with Medicaid, Medicare, dual-eligible and hard-to-reach populations, including rural communities. Our retail-inspired approach regularly doubles engagement over traditional outreach.
Pricing depends on your organization's size, population and program needs. Contact us to discuss a plan that fits your goals and budget.
We'll show you what a pilot would look like, usually live within days.
